Frequently Asked Questions

(If you have questions that are not listed here, don't hesitate to send us a mail)

1. How can I differentiate between bottled water products?
Bottled water is considered food and must conform to government's food labelling requirements and clearly declare the content of product to the extent not to mislead consumers. Until now, a label description of "Spring Water" or "Mineral Water" is used only for water from a natural aquifer with no artificially added substances or manufacturing process to alter the characteristics of the water.

Product descriptions such as "Purified Water", "Table Water", "Distilled Water" etc. are usually sourced from municipal supply, i.e. tap water.

2. Is your water bottled at source and if not, is it inferior to the waters bottled at source?
Our water is freshly extracted from natural sources 300 feet below ground level and transported directly to our bottling plant via a foodgrade stainless steel tanker used only for spring water. The water does not go through manual handling or travel through any decrepitated pipework from source to bottling plant. The water does have to go through a multiple barrier system of quality check, including checks of chemical content and microbiological quality before, during and after it is packaged prior to release to the marketplace. No, our water is not bottled at source, however, we believe our water and our quality control management equals to if not more superior than many others claimed to be bottled at source.

Some waters claimed to be bottled at source are in fact dependent on third party bottling and have little if any control over the water quality or the consistency of quality.

3. Do you use tap water for your products?
Most definitely not. We bottle only spring water and our bottling plant is for the exclusive production of spring water, nothing else.

4. Do you purify or disinfect your water?
Yes, we refine the natural spring water by filtration and ozonation, the latter-mentioned is applied in the final process mainly for the purpose of disinfecting the bottle and closure so that the end product is free of bacteria.

5. How do I know your water is safe or safer than others?
Our spring water is safe for many reasons.

Most of all, our water comes from selective natural sources originating from deep within the earth. By industry requirements (IBWA and ABWI's Model Codes¹), the sources of our springs must be protected from surface intrusion and other environmental influences. This requirement ensures that surface water contaminants such as Cryptosporidium or Giardia are not present in our spring water.

Second, our standard of quality not only meets but in many instances surpass the standards set by government regulators (FSANZ Food Standards Code²) and WHO (World Health Organization ).

Third, the water from our spring sources does NOT contain bromide, a naturally occurring ion found in some water sources, which may react with ozone to create bromate, the latter-mentioned is suspected to be harmful for human when ingested in minute quantity not yet proven. Because there is no bromide in our source water, there is no bromate in our finished product. To be sure, we regularly conduct laboratory tests to monitor this aspect.

Four, our spring water is filtered and ozonated before bottling, thus the water as well as the bottle and closure are disinfected to be free of bacteria.

6. What is Cryptosporidium or Giardia? Is it in my bottled water?
Cryptosporidium is a waterborn parasite that lives in animals and can be passed into surface water through their waste. Cryptosporidia from animal waste have been found in rivers, streams, lakes, reservoirs and many other types of surface water. By government and industry standards, bottled water from ground water sources must not be under direct influence of surface water, and therefore is not expected to contain Cryptosporidium. (IBWA FAQs³)

7. Why do you disclose your manufacturing process, which some people consider trade secret?
We do not cut corners in producing what we consider one of the best bottled water on the marketplace, hence we believe in honest marketing and provide clear information about every aspect of our products so that consumers are able to make an informed decision to choose what they wish to consume.

8. Are you trashing our environment with your bottled water waste, especially the PET bottles?
No, a large proportion of the PET water bottles is recycled and the percentage will continue to rise as the consumer awareness to recycle increases. Up todate, it is reported that only 0.3% of all PET bottles in Australia ends up in landfill. All plastic (PET) bottles used in our products are 100% recyclable. Wherever possible, we also specify to use recycled products in the packaging materials that we use for our products and operation. Everyday we are taking measures, big and small, to conserve energy and be part of a recycled world that we can all live in and enjoy the many good things in life. However, our company or the bottled water industry cannot do it alone, we need everyone's effort to make the difference.

We urge everyone to please, please recyle, at home, in office, and whereever you are.

References: